( A ) The Jackson Hinds Library System uses Unique Management, a collection agency that works only with libraries, to collect unpaid balances over $25.00 that remain after 60 days on our system. Before being referred to collections, library customers typically will have received 3 courtesy notices about their overdue balances via a automated phone call, an email or text message, depending upon which message option that the customer has chosen. Each account sent to Unique Management is automatically assessed a $10.00 collection fee to cover the cost of their services. At no time is a customer's information shared with any credit reporting agency and other business, and having a library fine should not affect your credit rating, as overdue fees are not reported to any credit bureau. To avoid being sent to the collection agency, please pay your overdue fines or other fee balances at your local library branch or on our new online payment portal:
Once your payment is received, you should not receive any further notices regarding the balance either from our library automated notice system or from Unique Management.
If you believe that your account was sent to collections in error, please contact the library administrative offices at 601-968-5825. Please have your name, address, phone number and library card number available to give to the person taking the message so that your account can be found and reviewed. You will receive a call back from a member of the library administrative staff as soon as your account is reviewed.