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Frequently Asked Questions ( FAQ )

Most frequently asked questions people have for the Jackson Hinds Library System are listed below. If you do not see your particular question, please do not hesitate to call the library closest to you.

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• ( Q ) How do I get a library card?

( A ) Picking up a library card is quick and easy. Simply stop by any of our 15 branches, fill in an application and show us a picture ID or similar documentation showing us that you live in Hinds County. Children and teens need a parent's signature to receive a card. The card is FREE to any Hinds County resident. If you live outside Hinds County, you can still receive a library card for only $25.00 a year for an individual and $50.00 for a family living in the same household.

• ( Q ) What if my library card is lost or stolen?

( A ) If your library card becomes lost or stolen, your should immediately notify any of our library brances so that we can block any further use of the lost or missing card and issue you a replacement card which costs $.50 each.

Please note: Library card owners are still responsible for all items checked out on their card, unless they notify the library system and block access as soon as their card becomes lost or missing. Please do not allow anyone else to borrow or use your library card, as you, the owner, are still responsible for any fines and fees incurred by anyone else who borrows or uses your library card. Parents are responsible for materials checked out on their children's or teen's card.

In cases of identity theft, library patrons must bring a police report referencing the identity theft incident with dates matching the theft of the items on the library card. Please contact the library administration offices at 601-968-5825 to make an appointment to present the police report and discuss how the stolen items can be removed from your card.

• ( Q ) How long can I keep an item out?

( A ) Most print and CD books have a check-out period of 3 weeks. The rental period for DVDs is currently 5 days. DVDs cannot be renewed. Once a DVD is returned, it can be checked out again by the same patron if it does not have a hold on it for another user.

Beginning February 1st, 2015, the check-out period for all DVDs will be extended to 7 days.

• ( Q ) How much will I pay for overdue items?

( A ) Late print and CD book fines are .20 cents a day up to a maximum of $5.00.
Late DVDs fines are $1.00 per day up to a maximum of $10.00.
Interlibrary loan books have overdue fines of $1.00 per day up to a maximum of $10.00.
Lost ILL books must be paid in full by the borrower.

Sign up for our text, phone or email messaging options to keep up with your item due dates.

• ( Q ) Why was my library account sent to a collection agency?

( A ) The Jackson Hinds Library System uses Unique Management, a collection agency that works only with libraries, to collect unpaid balances over $25.00 that remain after 60 days on our system. Before being referred to collections, library customers typically will have received 3 courtesy notices about their overdue balances via a automated phone call, an email or text message, depending upon which message option that the customer has chosen. Each account sent to Unique Management is automatically assessed a $10.00 collection fee to cover the cost of their services. At no time is a customer's information shared with any credit reporting agency and other business, and having a library fine should not affect your credit rating, as overdue fees are not reported to any credit bureau. To avoid being sent to the collection agency, please pay your overdue fines or other fee balances at your local library branch or on our new online payment portal:

Once your payment is received, you should not receive any further notices regarding the balance either from our library automated notice system or from Unique Management.

If you believe that your account was sent to collections in error, please contact the library administrative offices at 601-968-5825. Please have your name, address, phone number and library card number available to give to the person taking the message so that your account can be found and reviewed. You will receive a call back from a member of the library administrative staff as soon as your account is reviewed.

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